Summerfield Group Practice

Rated by CQC as good. 

   
To see GP Practice survey June2022 results for SGP - click here

To see the Quality and outcome framework outcomes  for SGP - click here 

To see Public Health England – GP practice profile for SGP – Click here

Welcome to the practice

This practice has been established since 2004. The practice moved into the current purpose built premises in 2008. We are part of i3 Primary Care Network (PCN).

We offer a pleasant waiting area and easy access for the disabled and wheelchairs. You can register by a personal visit to the surgery and completing the forms and the practice pre-registration questionnaire. You have the right to see the practitioner of your choice if an appointment is available that meets your needs but in an emergency you will be seen by the practitioner who is available. You can request the practitioner of your choice, if an appointment is available, by asking the receptionist when booking an appointment or choose the practitioner when booking appointments online from the available appointments. 

GDPR (General Data Protection Regulation) & ACCESS TO HEALTH RECORDS and Data Protection Act 2018

We fully abide by the rules laid down in these acts and only those persons who have right to see your records will be able to see them.

This practice adheres to all standards of confidentiality. All health professionals, administrative and ancillary staff- including receptionists, secretaries, practice manager, cleaners and maintenance staff who are bound by contracts of employment to maintain confidentiality. They must not reveal, to anybody outside the practice, personal information they learn in the course of their work, or due to their presence in the surgery, without the patient’s consent. Nor will they discuss with colleagues any aspect of a patient’s attendance at the surgery in a way that might allow identification of the patient unless to do so is necessary for the patient’s care.

The Privacy and Electronic Communications Regulations (PECR) sit alongside the Data Protection Act and the UK GDPR. They give people specific privacy rights in relation to electronic communications. There are specific rules on marketing calls, emails, texts and faxes; cookies (and similar technologies); keeping communications services secure; and customer privacy as regards traffic and location data, itemised billing, line identification, and directory listings.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

Type 1 Opt-out

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.  You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.

Type 1 Opt-outs may be discontinued in the future. If this happens then they may be turned into a National Data Opt-out. Your GP practice will tell you if this is going to happen and if you need to do anything. More information about the National Data Opt-out is here: https://www.nhs.uk/your-nhs-data-matters/

Privacy Notices      

Please see the practice Privacy Notices.

1_SGPprivacyNotice
2_Medical Record Digitisation - Privacy Notice  08.03.22


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Staff

THE DOCTORS:

Partners:

Dr Inderjit S. Marok (Male) BSc(Hons), BM (Southampton 1984), FPCert, FRCGP, Minor Surgery List, Child Health Surveillance List

Dr. Shiverdoray Raghavan  (Male GP Partner) BSc(Hons), MSc, BM (Southampton 1984). MRCGP

THE NURSES:  Agnus and Anita 

Administrative staff:   Ameema, Neesha, Aisha, Sohaib, Thaiba, Freeha, Laweeza

Managers:  Mrs Shabnam Khan

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How to register

Registering restrictions = none

We are currently accepting new patients

If you want to join the practice please complete a registration forms GMS1 registration form (PDF, 156kb) which can also be picked up from reception. 

Please bring the completed forms along to reception. 

For children under 6 years of age, please bring their RED book to allow us to check their immunisation status.

When you have completed and returned the form and you have been accepted as a patient, NHS England will transfer your medical records to us and write to you to confirm your registration as a patient with that practice.

You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

If you're registering a child under 5, you'll have the option of registering them for the Child Health Promotion Programme. This means your child will be invited for regular health and development checks. Ask the practice for more details.

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Accountable/Named GP

From the 1st of April 2015 practices are required under the GMS contract, to allocate a named accountable GP to all patients including children. It is important that you are aware that this is purely an administrative exercise and does not change the way in which we operate or affect your ability to make an appointment or speak with any of the GPs in the Practice.

 We have allocated you to either of the following GP: Dr Inderjit S. Marok or Dr. Shiverdoray Raghavan and will be informed by receptions at registration

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Practice Contact details

Location & Contact Details

Summerfield Primary Care Centre
Summerfiled Group Practice
134 Heath Street
Birmingham B18 7AL
Phone: 0121  255  0419

Practice area is 1/4 mile from the practice with outer boundry as on the SGP outer boundry area map link -click here

Practice location -click here

Transport links to B16 0LU

Training Practice: No

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Our normal opening times

Late opening hours

Monday       

  08:00

-

18:30

18:30

-

20:00

Tuesday 

  08:00

-

18:30

18:30

-

20:00

Wednesday    

  08:00

-

18:30

18:30

-

20:00

Thursday     

  08:00

-

18:30

18:30

-

20:00

Friday        

  08:00

-

18:30

18:30

-

20:00

Saturday     

Closed

Sunday      

Closed

All Bank Holidays

Closed

When We Are Closed, please phone NHS111 or 0121 255 0419 for directions.

After 20:00 on Monday to Friday and at all times during weekends and bank holidays, requests for emergency treatment will be dealt by NHS111 who will direct you to the most appropriate service provider for your problem. This may be at home management advice, calling an ambulance, directing you to a.e. department or Urgent Care centre or to out of hours service provider commissioned by the ICP. 

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Improved Access Scheme (IAS) and Extended Hours 

The practice provides GP Extended Access Scheme (late evening and weekend appointments) as a member of  i3 PCN. For information about i3 PCN, click here.

Your local GPs are working together as i3 (formerly ICOF) Primary Care Network (PCN) to improve services to you, our patients.

One of the ways we are doing this is to provide extended access during weekday evenings and the weekends. From the 1st April 2020 if you are a patient at one of the following practices:

1. Raydocs - Newtown Health Centre B19 2ET
2. Aston Pride Community Health Centre B6 5HA
3. Rotton Park Medical Centre (B16 0LU)
4. Heathfield Family Centre (B19 1HL)
5. Victoria Road Medical Centre (B6 5HP)
6. Church Rd (B6 5UP)
7. Soho Health Centre (Dr Saini) (B21 9RY)
8. Soho Health Centre (Dr Bathla) (B21 9RY)
9. Hockley Medical Practice (Dr Bathla) (B1 3AL)
10. Summerfield Group Practice (B18 7AL)



The Hub locations below reflect geographical location of the practices and provide easier access for our patients.
Your Extended and Improved Access Hubs will be housed at the following locations;
Monday to Friday (6:30 pm to 8pm):

Raydocs - Newtown Health Centre, 243 Wheeler Street, Birmingham, B19 2ET

Summerfield Group Practice, Summerfield Primary Care Centre, 133 Heath Street, Birmingham, B18 7AL

Weekends: Church Road Surgery, 28 Church Road, Aston, Birmingham B6 5UP
Saturday           9am till 1pm        
Sunday             9am till 12pm 

If you require any further information of how to book appointments speak to your practice receptionist.  
If you would like to pass on any comments on the extended hours service, please call 0121 255 0419 and speak to Shabnam Khan or send comments by post to the Summerfield address

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ONLINE SERVICES available via NHSApp or emisaccess - appointment booking/cancelling, repeat prescriptions, access to medical records, in future change  personal details

1. Online access to your medical records allow you to view a summary of your medical records using our clinical provider's website. You will need to register for this in person at the surgery with proof of ID, preferably a photo ID e.g., Passport / Driving license etc. Please follow the link:  https://patient.emisaccess.co.uk/Account/Login or you can follow the link to the  NHS App - NHS (www.nhs.uk) and register.
2. Online access to book appointments and request repeat prescriptions
  - follow the link NHS App - NHS (www.nhs.uk) and register.  Or signup at the practice for https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F. 

3. Online ordering of your repeat prescriptions -Once you have registered for online access as above, you can also order your repeat prescriptions using our clinical provider's website.

4. Online patient triage service for administrative requests using  Patient Triage provided by AccuRx.

5. Online video consultation is also available via a link sent your phone when you consult a GP.

6. Managing your healthcare online Also see:

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Self Care is about treating minor illnesses at home and seeking help when you need it. It is also about managing any conditions you have in a way that puts you in control, improves your quality of life and avoids you getting ill.  

Use the Right Service – NHS.UK

Health and Wellbeing services at your finger tips - Birmingham and Solihull Health & Wellbeing services at your finger tips (access to some of the services may require a referral from the GP Practice)

Get online information on a-z medical conditions 

Get online information on medicines 

Get online information on mental health support services 

Live Well -NHS advice about healthy living, including eating a balanced diet, healthy weight, exercise, quitting smoking and drinking less alcohol

Social care and support guide

Pregnancy

Please see the following link for self-care :

http://www.selfcareforum.org/fact-sheets/    http://www.symptoms and self-help | NHS inform

The Self-Care Forum Factsheets provide information on common ailments aimed to help clinicians and patients

discuss issues around self-care within the practice consultation and especially how to manage the symptoms in

future. They provide information around:

o   Useful facts

o   What you can expect to happen (the natural history)

o   What people can do to help themselves – now and in the future

o   When to seek medical help (the ‘red flags’)

o   Where to find out more

Please click on the following links to find out more:

Sexual health: Umbrella (umbrellahealth.co.uk)

Videos:  Over the Counter Medicines – Changes to Prescribing Video

Leaflets for patientsPrescribing of over the counter medicines is changing information leaflet (for patients)

 

How To See The Doctor 

During covid 19, all appointments with the doctor are done via telephone or video consultation or face to face on site. Call 0121 255 0419 to book an appointment. If an appointment is not needed on the day, please call at any time of the day to book a routine appointment in the next 2 weeks.  If your problem cannot wait and it is urgent for the same day, please call at 8a.m. to book a morning appointment call. To book an urgent afternoon appointment please call at 1pm. On the day appointments are given on a first come basis.  If you cannot keep your appointment please inform reception so that the appointment can be given to somebody else. 

To protect vulnerable patient accessing services on site, please do not book a face to face appointment if you have covid 19 symptoms (cough, temperature, loss of sense of taste or smell, runny nose, sore throat etc….). Instead book a telephone consultation. However, if you feel that you need a face to face appointment, ask reception and they will book this for you outside of normal clinic times to help prevent the transmission of covid 19 to other vulnerable patients. 

How to see The Nurse

To see the nurse for childhood immunisations, adult immunisations (flu, whopping cough for pregnant women, pneumococcal, shingles), b12 injections, dressings, diabetes foot checks, blood pressures, cervical smear etc… please call the surgery on 0121 255 0419 . Appointments are available to book face to face reviews with nurse up to 2 weeks in advance.

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During Covid 19

We are fully open for telephone and video consulting and face to faceTo contact us please call 0121 255 0419 or visit reception. Please be advised that all visitors on site are asked to wear a face covering to protect vulnerable patients from catching covid 19. If you feel more comfortable, you can access reception from the outside, via the reception hatch. 

Don’t forget, you can download the NHS App - NHS (www.nhs.uk) or use online services for things like prescriptions or other healthcare needs. You can also use 111.nhs.uk or call 111 for urgent but non-life threatening concerns. Your local pharmacy is also available to support with minor conditions or to provide further advice.
For vaccine or COVID testing queries, you can call 119 where a trained call handler will be able to support you to book vaccine appointments, including boosters, or get a free PCR or lateral flow test. For more information on the services 119 provides visit the NHS website or for more information on vaccination clinics near you, visit the Birmingham and Solihull COVID vaccine website.  These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience.

Each and every one of us has a responsibility to prevent the spread of coronavirus.  Wash hands, cover your face, make space.

Please note our busiest time on the phones is 8-9am and 1-2pm due to the release of the urgent on the day appointments. For general queries, please avoid calling at these times.  

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Chronic disease management

If you have a chronic disease such as diabetes, hypertension, asthma, COPD etc… you will require a consultation with the Practice at least once a year (and in some cases several times a year). We offer chronic disease management as a team so different aspects of the care will be provided by different members of the team.

When The Surgery Is Closed

For advice ring NHS 111 or call into the walk in centre in Boots Chemist in City Centre or Summerfield Primary Care Centre for non-urgent problems that cannot wait until the surgery is open again. For emergencies only, please telephone the surgery on 0121 255 0419 when an answering machine will give you another number to call. This service is for EMERGENCIES ONLY and should not be used if the problem can wait until the surgery is next open.

Home Visits

Should only be requested if the patient is unable to attend the surgery due to being housebound as a surgery consultation provides the best condition for assessing and examining patients. Please make your request before 11.00am if possible. It would help if you could tell the receptionist the nature of the problem so that the most urgent cases can be given priority.

Test results and queries

Its your responsibility to obtain, from the surgery, the results of any tests you have had done. This is usually one week after tests are done for most things, but some X rays and cervical smear results can take longer. Results of blood tests, X rays etc should be obtained by patients by telephoning reception after 11.00am.

Prescriptions

Some medications  that you require to have regularly will be on your repeat medication list. Requests for repeat medication prescriptions must be made to reception  by ticking which medication you need on the computer repeat prescription slip and dropping it off at reception or via your pharmacy. If you are shielding during covid 19, have covid 19 or covid 19 symptoms or are self isolated due to suspected or confirmed covid 19 contact, you can make the request for items on your repeat medication list over the phone by calling the surgery after 11am and speaking to the receptionist. You must allow up to 2 whole working days for them to be issued.

You can download the NHS App - NHS (www.nhs.uk) to your smart phone, and once registered, you can securely order REPEAT prescriptions. For medications NOT on the repeat list you need to follow the instructions below.

Some medication that you require to have regularly will not be on your repeat medication list but will instead be on your acute or past medication list. If you believe that you do not need to have a consultation to speak to the GP before getting the medication, then you may request this in writing by using an acute or past medication request slip which is available from reception. You must provide the full name and dose of the medication. Please note reception staff cannot take requests for medication on the acute or past medication list over the phone. The GP will check your notes and decide if they can issue the medication without you having a consultation with them first. You must allow up to 2 whole working days for them to be issued.

Please ensure that you have nominated a pharmacy of your choice to receive the electronic prescription from us.

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NHS Services offered by the practice to registered patients.

In addition to GP consultations the Practice offers a comprehensive range of healthcare services and specialist clinics:

1.     Adult Immunisations – are your vaccinations up to date? If not, make an appointment to see one of our Practice Nurses to have your routine vaccinations.

2.     Adult Vaccines available on the NHS.

3.     Ante-natal Care – the Doctors work closely with the midwives to deliver your ante-natal care. Please arrange an appointment with your Doctor if you are pregnant.

4.     Child Health Surveillance 6 – 8 week developmental review -Appointments for consultations will be sent from the practice. These are undertaken by the GP.

5.     Childhood immunisations – Appointments for your child’s immunisations will be sent to you direct from the child health team. It is important that you attend for these appointments as the vaccinations need to be given at specific times in your child’s development (8, 12, and 16 weeks). If you are unable to attend please let us know so that we can re-arrange in a timely fashion.

6.     Contraception and Sexual Health – a full range of contraceptive services are available – this includes fitting coils as well as hormonal methods e.g. the pill, injections and implants. These services are also available to residents who are not registered with the Practice.

7.     Chronic Disease Reviews – We have changed the way we invite our patients with chronic diseases, so that hopefully it will make it easier to know when you will be invited and reduce the number of times we ask you to attend. By chronic disease, we mean Diabetes, Asthma, COPD, Stroke monitoring and Heart Disease. Instead of asking you to see the nurse about separate conditions, we will invite you to attend for a nurse appointment each year in the month of your birth for a review of any of these conditions. So, if you suffer from 2 of these conditions, the nurse will review both conditions at the same appointment. You are welcome to book appointments if you have any concerns at any other time and the nurse will arrange any follow up you may need before your next routine review. We hope this will make your review appointment procedure simpler and more effective.

8.     Holiday/ Routine Vaccinations – are your tetanus and polio vaccinations up to date? If not, make an appointment to see the Nurse to have a booster dose. Holiday vaccinations are just as important- ask for details at reception

9.     Health Promotion – the Practice firmly believes that good health can be maintained by adopting a healthy lifestyle. Advice and encouragement are available for all our patient

10.            Travel Vaccinations – if you require any vaccinations relating to foreign travel you need to make an appointment with one of our Practice Nurses at least two months before your planned travel. This allows time to plan and complete a course of any necessary injections and sign post you to other specialist clinics. You should check out the NHS advice on the links: Travel health   Travel advice

11. As a registered patient, you can request an NHS health check/consultation if you are a: Patient who has attained the age of 16 years but has not attained the age of 75 years not seen within 3 years; b:Patients aged 75 years and over and have not participated in a consultation within the of twelve month period prior to the date of the request.

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Patient's rights and responsibilities

As a patient you have the right to: 

a) be registered with a named doctor 

b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) 

c) receive emergency care 

d) receive appropriate drugs and medicines 

e) be referred for specialist or second opinion if they and GP agrees 

f) see your medical records or a copy, subject to certain laws 

g) know that by law, everyone working for the NHS must keep the contents of your medical records private

h) Not to be discriminated against. The practice and staff follow the Equality Act 2010 guidance and treat everyone with dignity and respect.

 
With this rights come responsibilities for the public. That means being

a) courteous to staff at all times 

b) as prompt as possible for all appointments 

c) responsible for cancelling appointments in adequate time.

 Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient to be held centrally. 

Please see the  Privacy Notices.

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we will exercise our right to take action to have them removed, immediately if necessary, from our list of patients. This practice fully participates with NHS England policy of Zero ToleranceWe report all violent and abusive behaviour directed at the staff or premises to the Police and the offender will be removed from the practice list.


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Your Practice Needs You!  Become member of the patient participation group.

We encourage and welcome feedback on the services we offer, as this is one of the ways in which we can improve, and shape the services that you want both now and in the future.  We have recently added an additional way to do this on-line to fit in with the modern world!  If you would like to join this Patient Reference Group (PRG) please contact the Practice Manger by dropping her a note at the surgery address or leave your details with reception and Mrs S Khan will contact you.

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Vaccinations for children aged 0-5 years

Vaccinations for children aged 0 to 5 years are important. They help protect children from serious and preventable diseases, and for best protection, it is important they are given on time.  If your child has missed a vaccine, call us on 0121 255  0419 to catch up.

Children's Immunisation Schedule

Here's a checklist of the vaccines that are routinely offered to everyone in the UK for free on the NHS, and the age at which you should ideally have them.

Routine childhood immunisations

When to immunise

Diseases protected against

Vaccine given

Site**

Two months old

Diphtheria, tetanus, pertussis, polio and Haemophilus influenza type b (Hib)

DTaP/IPV/Hib (Pediacel)

Thigh

Pneumococcal disease

PCV (Prevenar 13)

Thigh

Rotavirus

Rotavirus (Rotarix)

By mouth

Meningococcal group B (Men B)

Men B

Left thigh

Three months old

 

Diphtheria, tetanus, pertussis, polio and Hib

DTaP/IPV/Hib (Pediacel)

Thigh

Meningococcal group C disease (Men C)

Men C (NeisVac-C or Menjugate)

Thigh

Rotavirus

Rotavirus (Rotarix)

By mouth

 

 

 

Four months old

 

 

Diphtheria, tetanus, pertussis, polio and Hib

DTaP/IPV/Hib (Pediacel)

Thigh

Pneumococcal disease

PCV (Prevenar 13)

Thigh

Meningococcal group B (Men B)

Men B

Left thigh

 

 

 

One year old

 

 

Hib/Men C

Hib/Men C (Menitorix)

Upper arm/thigh

Pneumococcal disease

PCV (Prevenar 13)

Upper arm/thigh

Measles, mumps and rubella (German measles)

MMR (Priorix or MMR VaxPRO)

Upper arm/thigh

Men B

Men B booster

Left thigh

 

 

 

Two to six years old
(including children in
school years 1 and 2)

Influenza (each year from September)

Live attenuated influenza
vaccine LAIV4

Both nostrils

 

 

 

 

Three years four months old or soon after

 

Diphtheria, tetanus, pertussis and polio

dTaP/IPV (Repevax) or DTaP/IPV (Infanrix-IPV)

Upper arm

Measles, mumps and rubella

MMR (Priorix or MMR VaxPRO)(check first dose has been given)

Upper arm

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Please note

Where two or more injections are required at once, these should ideally be given in different limbs. 

Where this is not possible, injections in the same limb should be given 2.5cm apart.

 

Immunisations for at-risk children

Target Group

Age & Schedule

Disease

Vaccines required

Babies born to hepatitis B infected
mothers

At birth, four weeks, eight weeks
and Boost at one year1

Hepatitis B

Hepatitis B vaccine
(Engerix B / HBvaxPRO)

Infants in areas of the country with
TB incidence >= 40/100,000

At birth

Tuberculosis

BCG

Infants with a parent or grandparent
born in a high incidence country

At birth

Tuberculosis

BCG

For information on childhood vaccinations click here

 

Vaccinations during the coronavirus outbreak

Routine vaccinations for babies and pre-school children are being given as normal during the coronavirus outbreak.  

It's important to go to your appointments unless you, your child or someone you live with has symptoms of coronavirus, or if your child is unwell.  

The practice has put in place the necessary safety measures and precautions to help protect you, your baby and our staff from Covid-19.

Covid-19 Immunisation FAQs For information about your child having vaccinations during the coronavirus outbreak. 

Here are some useful FAQ leaflets or alternatively, click here.

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Publication of GP Net Earnings

The average pay for GPs working for six months or more in the SGP in the last financial year was £48,232 before Tax and National Insurance. This is for 8 part time GPs.

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The General Medical Services at this practice are commissioned by Birmingham and Solihull ICP (formally CCG), contact details -NHS Birmingham And Solihull CCG, Wesleyan, First Floor, Colmore Circus , Birmingham, West Midlands, B4 6AR Telephone 0121 203 3300  https://www.birminghamsolihull.icb.nhs.uk/

The Integrated care system is the new replacement organisation for CCGs and is responsible for commissioning services in its geographical area. Please see video.

Primary Care Networks -PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve. Please see video.

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Comments, suggestions and complaints

These are welcome and can be made to the doctors, nurse, receptionists, practice manager or dropped into reception.